CODesk Support
An Add-On Service to COEngine.ai
Timely assistance, onboarding guidance, and ongoing success for your COEngine platform journey
Included in All Plans
Essential support features available to every customer
Unlimited Ticket Support
via CODesk portal & email
Knowledge Base Access
FAQs, guides, and video tutorials
90-Day Free Onboarding
for all new customers
Consultation Calls
based on subscribed plan
Choose Your Support Level
Tailored support plans for teams of every size
Essential Support
Response Time: 24–48 business hours
1 Business Consultation (1 hour) per month
Platform troubleshooting
Usage guidance
Account setup assistance
*All prices are listed in CAD (Canadian Dollars).
Professional Support
Response Time: 12 business hours
2 Business Consultations (1 hour each) per month
Priority platform troubleshooting
Advanced usage guidance
Remote assistance (screen-share)
*All prices are listed in CAD (Canadian Dollars).
Enterprise Support
Response Time: 4 business hours
4 Business Consultations (1 hour each) per month
Quarterly Performance Reviews
Dedicated support channel
Custom optimization strategies
*All prices are listed in CAD (Canadian Dollars).
Services Provided
What our support team covers
Platform feature troubleshooting
CRM, funnels & automation guidance
Account setup & user management
Remote assistance (screen-share/video)
Business growth consultation sessions
Not Included
What CODesk Support doesn't cover
Custom development or coding
Third-party costs (SMS, WhatsApp API)
Physical on-site support
À La Carte by CoreOrbit services
Payment gateway & ad spend fees
Client Responsibilities
To ensure the best support experience
Timely Communication
Ensure timely communication with support staff
Accurate Information
Provide accurate information regarding technical issues
Platform Access
Maintain access to your COEngine platform and account
info@coengine.ai
+1 361-6ENGINE (US)
+1 705-8ENGINE (CAN)
ENGINE: 364463
Vancouver Based, Serving Globally
Product
Overview
Funnels & Websites
CRM & Pipelines
WhatsApp Automation
Instagram Automation
LMS & Memberships
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