11. Contact Us
If you have questions or concerns about these terms, please contact us: 📧 info@coengine.ai 🌐 www.coengine.ai 📍 COEngine Systems Inc., British Columbia, Canada
10. Policy Changes
• COEngine reserves the right to amend this Refund & Cancellation Policy at any time without prior notice. • The updated policy will be posted on our website, and continued use of our services constitutes acceptance.
9. International Clients
• Refunds, where applicable, will be processed in the original currency of purchase. Exchange rates and bank charges are the responsibility of the client.
8. Account Termination by COEngine
• If COEngine terminates your account for violation of our Terms of Service, no refund will be issued. • If COEngine terminates your account for reasons unrelated to misconduct (e.g., service discontinuation), a pro-rata refund may be issued at our discretion.
7. Chargebacks & Payment Disputes
• Any chargeback or payment dispute initiated with your bank or payment provider is considered a breach of our Terms. • COEngine reserves the right to suspend or terminate accounts involved in chargebacks. • Customers remain responsible for all outstanding balances, including any fees incurred due to disputes.
6. Refund Exceptions
Refunds may only be considered under the following exceptional circumstances: 1. Duplicate Billing/Error – If you were mistakenly charged twice for the same service. 2. Technical Failure – If a verified system-wide technical issue prevents you from accessing COEngine services for more than 72 consecutive hours and cannot be resolved. 3. Legal Requirement – If required by applicable consumer protection laws. Refunds, if approved, will be processed within 10–15 business days back to the original payment method.
5. Cancellation Process
• Cancellations must be submitted through your online account dashboard or by contacting support@coengine.com. • Cancellations requested less than 48 hours before the renewal date may still result in charges for the upcoming cycle.
4. Free Trials & Promotional Offers
• Any trial periods or promotional discounts are provided on a one-time basis per customer and are non-refundable. • If you upgrade or switch from a trial to a paid plan, standard refund rules apply.
3. Setup Fees
• The Setup Fee ($399) is non-refundable under all circumstances, as it covers initial onboarding, customization, and resource allocation.
2. Subscriptions
• Annual Plans: Annual subscriptions are billed upfront and are non-refundable once payment is processed. If canceled, access will continue until the end of the paid period, with no partial refunds. • Monthly Plans: Monthly subscriptions are non-refundable. Canceling will stop future billing, but no refund will be issued for the current billing cycle. • Team Add-ons: Add-on seats are billed monthly and are non-refundable. Cancellations apply to the following billing cycle.
1. General Policy
• All purchases of COEngine subscriptions, services, and add-ons are final and non-refundable, except as expressly stated in this policy. • COEngine reserves the right to update, modify, or refuse refunds in cases of misuse, abuse, or violation of our Terms & Conditions.
Refund & Cancellation Policy
Effective Date: 01 Sep 025 Update Date: 08 Sep 2025 At COEngine, we value our clients and strive to deliver high-quality products and services. This Refund & Cancellation Policy explains the terms under which refunds, cancellations, and adjustments may be granted. By subscribing to our services, you agree to the following:
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