10. Contact Us

If you have questions or concerns about these terms, please contact us: 📧 info@coengine.ai 🌐 www.coengine.ai 📍 COEngine Systems Inc., British Columbia, Canada

9. Policy Updates

We reserve the right to amend this Policy at any time. Continued use of our Services constitutes acceptance of the most recent version of this Policy.

8. Limitation of Liability

8.1 The Company provides support and maintenance services on an “as-is” basis. 8.2 The Company shall not be held responsible for: • Business interruption, loss of profits, or reputational harm arising from system issues or downtime. • Client delays in providing required information. • Any expectation of unlimited support beyond what is expressly stated herein.

7. Exclusions

The following are explicitly excluded from standard support: • On-site visits. • Training sessions, workshops, or tutorials (unless contracted separately). • Custom development, coding, or design requests. • Restoring lost data due to Client error or negligence.

6. Client Responsibilities

6.1 Clients must: • Provide accurate details when submitting support requests. • Cooperate with troubleshooting efforts, including providing necessary access/logs. • Ensure their hardware, operating systems, browsers, and internet connections are functional and compatible with our Services. 6.2 The Company is not responsible for resolving issues caused by: • Unauthorized modifications or misuse of the Services. • Third-party software, plugins, or integrations. • Client-side hardware, software, or network failures.

5. Premium Support

5.1 Premium or priority support services may be offered as an additional, billable service. 5.2 Such services may include: • Dedicated account manager. • 24/7 support coverage. • Faster response times. • Custom consultation.

4. Maintenance & Downtime

4.1 The Company may perform scheduled or unscheduled maintenance at any time. 4.2 Efforts will be made to notify Clients of planned maintenance in advance. 4.3 The Company is not liable for any damages, losses, or business interruptions caused by maintenance, downtime, or service unavailability.

3. Response & Resolution Times

3.1 While we strive to respond promptly, all response and resolution times are targets, not guarantees. 3.2 Target response times: • Critical Issues (system outage, inability to access platform): Initial response within 12 hours. • High Priority Issues (severe feature malfunction): Initial response within 24 hours. • General Issues (minor bugs, usage questions): Initial response within 2–3 business days. 3.3 Resolution may require additional time depending on complexity. The Company provides no guarantee of specific resolution times.

2. Support Channels & Hours

2.1 Standard support is available during the following hours: • Monday to Friday, 9:00 AM – 5:00 PM (PST), excluding statutory holidays. 2.2 Support requests may be submitted via: • Email: info@coreorbit.io • Support Ticket System: info@coreorbit.io 2.3 Phone or live chat support may be offered only under specific plans and is not included in basic subscriptions.

1. Scope of Support

1.1 Support is provided exclusively for issues directly related to the functionality of our Services. 1.2 Support does not cover: • General business, operational, or strategic advice. • Third-party integrations, products, or tools not supplied by us. • Training or consulting beyond initial setup guidance (unless purchased separately). 1.3 Support is non-transferable and available only to registered Clients with active, fully paid accounts.

Support & Maintenance Policy

Effective Date: 01 Sep 025 Update Date: 08 Sep 2025 This Support & Maintenance Policy (“Policy”) outlines the terms under which www.coreorbit.io (“Company,” “we,” “us,” or “our”) provides support and maintenance services to clients (“Client,” “you,” or “your”) for our software, tools, and related services (“Services”). By using our Services, you agree to this Policy in full.

© 2025 COEngine. All rights reserved. Proudly Canadian

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